Contact Us
Not sure who to call with your benefits and health care-related questions? Try these:
| Provider | Contact Number | Website |
|---|---|---|
| Health and Benefits Administration | ||
| BNSF Benefits Center | Tel: 877-451-2363 | www.bnsf.mercerhrs.com |
| Using Health Care Services & Benefits – Personal Assistance | ||
| Health Advocate | Tel: 866-695-8622 | www.HealthAdvocate.com/bnsf |
| Medical | ||
| Aetna | Tel: 800-826-2386 | www.aetna.com |
| Blue Cross Blue Shield | Tel: 888-399-5945 | www.bcbsil.com/bnsf |
| Caremark (prescriptions drugs) | Tel: 800-378-7559 | www.caremark.com |
| Cigna | Tel: 800-244-6224 | www.cigna.com |
| Kaiser Permanente Senior Advantage (California) | Tel: 800-579-7085 | www.kp.org |
| UnitedHealthcare SecureHorizons Medicare Advantage (California) | Tel: 800-577-5623 | www.securehorizons.com |
| Health Savings Account (HSA) Health Reimbursement Accounts (HRA) |
||
| Claims: PayFlex HealthHub | Tel: 800-284-4885 | www.healthhub.com |
| HSA Contributions: For information about making contributions directly to your HSA, see the Medical Program Overview of the Summary Plan Descriptions or call UMB Bank | Tel: 866-520-4472 | |
| Vision Care | ||
| EyeMed | Tel: 866-723-0513 | www.eyemedvisioncare.com |
| Life Insurance | ||
| BNSF Benefits Center | Tel: 877-451-2363 | www.bnsf.mercerhrs.com |
| MetLife (Partners for Life) | Tel: 866-492-6983 | www.metlife.com |
| Employee Assistance Program (EAP) | ||
| LifeSynch | Tel: 800-383-2327 | www.lifesynch.com |
| Retirement | ||
| Pension Plan (BNSF Benefits Center) | Tel: 877-451-2363 | www.bnsf.benecalc.com |
| QDRO Consultants Company | Tel: 800-527-8481 | |
| Railroad Retirement Board | Tel: 877-772-5772 | www.rrb.gov |
| Vanguard 401(k) | Tel: 800-523-1188 | www.vanguard.com |
| BNSF Benefits Helpline | Tel: 800-234-1283 | |
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